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Racecourse Marina achieves Five Gold Anchor Award

Thames marina is awarded for quality of service and facilities

Racecourse Marina in Windsor has been awarded Five Gold Anchor Award, in recognition of its facilities and customer service by The Yacht Harbour Association (TYHA).

The 262-berth secluded marina basin overlooks the 165-acre Royal Windsor Racecourse on the River Thames and is operated by Tingdene Marinas. Over the last few years it has undergone a transformation as a result of a £1m project, a project that saw the facilities upgraded, with a new waterfront restaurant and cocktail bar, GOGOS, and an increase in marina’s capacity of 50 percent with a new pontoon layout. Racecourse Marina Manager, Neill Walker, explained “We’ve transformed the marina right across the board since we arrived two years ago. Not just with our brand-new pontoon system, but also in other important areas such as offering a better crane service, training our staff to offer excellent service to our berth holders, providing designated car parking, nicer landscaping and security gates that were designed bespoke to our requirements. Some of our customers have been at Racecourse since the day the marina was built and they’ve noticed and appreciated the differences. That is reward enough, but the Five Gold Anchor Award has also been a real boost for our team. We’ve been completely hands-on with the improvements that have been made here and this accolade is a great endorsement of our efforts to not only meet, but exceed, the challenging standards laid down by TYHA.”

TYHA Manager, Jon White commented on the importance of the award “Racecourse Marina has clearly invested significantly in its infrastructure and is very focused on ensuring that its customers have a high-quality experience.  We welcome the very positive actions of the team to achieve the Five Gold Anchor Award alongside other marinas within the Tingdene group who also use the Gold Anchor scheme as a framework for continual improvement. Racecourse has achieved this prestigious accreditation at a time when Gold Anchor standards have been elevated from an already challenging level to reflect the growing standards within marinas globally. Neill Walker was extremely helpful and worked his way through an agreed action plan to ensure that they hit the required standards for customer service, facilities, procedures and services.”

The Gold Anchor award scheme has been auditing marinas throughout the world for over 25 years and is known as a credible measure of the marina quality. Any rated marina will have been subject to a series of tests. You can find more information and awarded marinas via the Which Marina website.

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